Privacy Policy tpower2
Protecting your personal information is our priority. This Privacy Policy explains in detail how tpower2 collects, processes, stores and protects your data when you use our platform. We are committed to ensuring every user's privacy is maintained at all times.
tpower2 Privacy Commitment
We follow international data protection standards across all our operations. Below are the key principles that shape this Privacy Policy.
Layered Data Security
Your account and transaction information is protected using 256-bit SSL encryption. All data is stored on secure servers with strict access controls and continuous monitoring at all times.
Personal Access Control
Only authorised staff may access your personal data, and only for operational purposes. Every access is logged and audited regularly to ensure no misuse occurs.
Full Transparency
We do not sell or transfer your personal data to third parties for marketing purposes without your consent. This policy is stated clearly and can be accessed at any time.
Time-Limited Retention
Your data is kept only for as long as needed to fulfil the original purpose of collection or as required by relevant laws. After that, the data is securely deleted.
Guaranteed User Rights
You have the right to access, correct or request deletion of your personal data at any time. We respect these rights and will process every request promptly.
24/7 Privacy Support
For any questions or concerns about your data privacy, our customer service team is available every day via live chat and email in Malay and English.
Privacy Policy Provisions
Please read this policy carefully in full. By using the tpower2 platform, you agree to the terms stated here.
Information We Collect
As an online gambling platform operating under international licensing, tpower2 needs to collect certain information to ensure our services operate properly, securely and in compliance with legal requirements.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- Active mobile phone number for account verification
- A valid and active email address
- Payment information such as your Touch 'n Go e-wallet number, DuitNow account or relevant crypto details
- Any identity verification documents (KYC) requested for account security purposes
Information collected automatically:
- IP address and device type used during access
- Browsing data such as pages visited, session duration and interaction patterns
- Cookie information used to improve the user experience
- History of deposit and withdrawal transactions in your account
- Game activity logs for internal audit and compliance purposes
Purpose of Data Collection and Use
tpower2 uses your personal information only for legitimate and stated purposes. We do not use your data for any purpose outside the following scope without obtaining your consent first.
| Purpose | Description |
|---|---|
| Account Management | Registration, identity verification, password management and account recovery |
| Payment Processing | Processing deposits and withdrawals through your chosen method |
| Platform Security | Fraud detection, anti-money laundering and monitoring of suspicious activity |
| Customer Support | Helping resolve queries and technical issues related to your account |
| Legal Compliance | Meeting international licensing obligations and relevant reporting requirements |
| Service Improvement | Anonymous data analysis to improve platform features and experience |
tpower2 will not use your data for third-party marketing purposes without your explicit consent. You can opt out of receiving promotional communications at any time through your account settings.
Disclosure to Third Parties
tpower2 respects your privacy and limits data sharing to necessary circumstances only. We do not sell, rent or trade your personal information to any external party for commercial gain.
However, in certain circumstances, your information may be shared with:
- Payment service providers — to securely process your deposit and withdrawal transactions via Touch 'n Go, DuitNow, FPX, ShopeePay and crypto networks (USDT, BTC, ETH).
- Regulatory authorities — when required by law, court order or relevant licensing bodies.
- Platform technology providers — technical partners who help operate our platform infrastructure and software, subject to strict confidentiality agreements.
- Audit and compliance — independent auditors appointed to ensure our operations meet international licensing standards.
All third parties that receive your data are bound by confidentiality obligations and are prohibited from using the data outside the purposes specified in the relevant agreements.
Cookies and Tracking Technologies
tpower2 uses cookies and similar tracking technologies to improve the user experience, analyse website traffic and ensure essential platform functions run smoothly.
Types of cookies we use:
- Essential Cookies — required for basic platform functions such as login sessions and account security. These cookies cannot be disabled.
- Functional Cookies — store your preferences such as language, display settings and information you have entered to make using the platform easier.
- Analytics Cookies — collect anonymous data on how users interact with the platform to help us improve our services.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the tpower2 platform.
Personal Information Security
tpower2 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure.
The protective measures we apply include:
- Continuous SSL encryption during data transmission between your device and our servers
- Two-factor authentication (2FA) system for account login security
- Real-time account activity monitoring to detect suspicious access attempts
- Storage of passwords in hashed form — we do not store passwords in plain text
- Regular security audits by internal teams and independent external parties
- Staff training on data protection and information security protocols
Should any data breach occur that affects your information, we are committed to notifying you within a reasonable timeframe and taking immediate remedial action.
Data Retention Period
tpower2 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Once an account is closed or upon a valid deletion request, data will be deleted or anonymised within a set period.
However, certain categories of data must be retained for longer based on legal and licensing requirements, including financial transaction records and identity verification (KYC) documentation. This data is stored securely with access restricted to authorised staff only.
Cross-Border Data Transfers
tpower2 operates under international licensing and may need to process or store your data on servers located outside Malaysia. In such cases, we ensure these data transfers are protected by security agreements equivalent to local standards.
All external service providers that handle your data are required to comply with the privacy and data security policies set by tpower2 through binding contractual agreements.
Privacy of Children and Underage Users
The tpower2 platform is for users aged 21 and above only. We do not intentionally collect personal information from individuals under the age of 21.
During account registration, we carry out an age verification process as part of our KYC procedure. If we find that data from an underage user has been collected unintentionally, that information will be deleted immediately and the account will be closed.
If you suspect that someone under the age of 21 has registered an account on our platform, please contact our customer service via live chat or email immediately.
Changes to the Privacy Policy
tpower2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or developments in data protection technology.
Any material changes will be communicated to you via your registered email or through a clear notice on our platform. The "Effective Date" at the top of this page will be updated whenever an amendment is made. Your continued use of our platform after any changes have been communicated constitutes your agreement to the updated policy.
Contact Us About Privacy
For any questions, concerns, or requests regarding your data privacy, the tpower2 team is here to help. We are committed to responding to every privacy inquiry carefully and within a reasonable time.
You can reach us via:
- Live Chat — available 24/7 directly from the tpower2 site, in Malay and English
- Email — [email protected]
When contacting us about privacy, please state your account name, the details of your inquiry, and, where relevant, the type of data you wish to access, correct, or delete.
Your Rights as a tpower2 User
We recognise and respect the following rights for every registered user of the tpower2 platform.
Right to Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete information in our records.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from our systems.
Right to Object
You have the right to object to the processing of your data for marketing purposes or certain types of profiling.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
In certain situations, you may request that we limit how we process your personal data.
Privacy FAQ
Answers to frequently asked questions about the tpower2 Privacy Policy.
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